Order & Shipping Information

ONLINE SHOPPING CART

Once you’ve made a selection from our vast inventory, simply go to the bottom of the description and click on the button entitled Add to Cart, which will take you to our Shopping Cart page. If you would like to continue shopping, click on the Back to Shopping button. (You can click on View Cart at the top of the screen at any time to review the items you have chosen and edit them to your liking from anywhere on the site).

To make purchases of more than one of the same item from our Home Furnishings & Décor section (excluding Framed Oil Paintings), simply add the item to your cart as many times as necessary to achieve the proper quantity. An example would be six additions to purchase six dining chairs, for instance.  If you encounter difficulty with this feature contact john@inessa.com.

Once you have made all your selections and have ensured the quantity is correct (if applicable), then click on the Checkout button located at the bottom right side of your Shopping Cart page.

PAYMENT OPTIONS

Our website accepts the following methods of payment: American Express, PayPal, Visa®, MasterCard®, and Discover®. Our showrooms also accept Money Orders, Cash and Personal Checks; the latter of which will have to clear our bank before your order is shipped, delivered or picked up.

ORDER CONFIRMATION

After placing your order, you will receive an immediate e-mail from us confirming your order. Then, after a staff member has reviewed your order (the next business day), we will contact you again regarding your official store receipt and initiating your shipping, delivery, or pickup process.

Depending on whether you choose to pick up the merchandise yourself, have it delivered by us, or have it shipped will determine the continuation of your order process and confirmations.

If you have not received a confirmation of your order from our staff within one business day (all showrooms are closed on Sundays), please contact us toll free~

Baton Rouge : 866.629.0905.

Dallas: 888.326.2390.

PICKUP

NOTE:  Items can be made available for pickup Tuesday through Friday 9 to 5.  Please contact us 24 hours in advance so your item will be ready upon your arrival.

If you need to pick up on Saturday and the item(s) are small in size, please notify us at least 48 hours in advance.  No Large Items are available for Customer Pickup on Saturdays.

If you wish to pick up your merchandise, please indicate this at the time of purchase as local or state sales tax may apply. You can indicate this in the Special Instructions or Comments About Your Order box located at the bottom of the Shipping Information page. In addition, it is advisable to contact the showroom indicated on the website as having your item to make sure the item is available and ready for pickup. The contact information for each showroom is as follows:

Baton Rouge~

batonrouge@inessa.com

866.629.0905 (toll free)

Dallas~

dallas@inessa.com

888.326.2390 (toll free)

DELIVERY

Limited delivery is available in the Dallas~Fort Worth Metroplex and in the Greater Baton Rouge Metro Area. For specific delivery information it is necessary to contact the appropriate showroom using the information shown above in the PICKUP paragraph. Delivery prices vary, and there is a geographical limit to which our trucks can venture, so it is important to clarify this before proceeding.

SHIPPING

If you do not already use a preferred shipper, Inessa Stewart's Antiques & Interiors keeps a current list of professional transporters that service the continent of North America and beyond. We have shipped to several Central and South American countries, Canada, Australia, East Asia, and even back to Europe.

1. Once it is determined that you will need our assistance in selecting a shipper, we will provide a standard Shipping Quote Form which will provide all the information required for your transport, and will require your verification and signature before proceeding. You can scan/email the signed form back to us, or send in the regular mail.
2. Once received, we will get a quote from the shipper that services your area, and you will be provided that quote as well as contact information for the shipper. You will be notified via email as to your choices.
3. It is then your choice whether to use that shipper or to contract with your own shipper of your choice. Inessa Stewart's Antiques & Interiors receives no compensation from shippers, and each shipper is required to insure and take full responsibility of your merchandise after pickup from our premises.
4. Once you have selected a shipper, it is your responsibility to book the transport directly with the shipper then notify us of your shipper selection. We will then coordinate with your selected shipper regarding pickup at our premises. Once the item is picked up from our premises, the best information source as to the actual delivery of your merchandise will be your selected shipper.

RETURNS

No returns or exchanges will be accepted after 15 days.
No returns are accepted on Clearance, Special Purchase or other On Sale items, as such items are sold at extreme discounts.
All sales on Sale Items are final.
If any item must be returned for any reason, it must be received in the same condition as it was when it left our premises.
Refunds will not be issued until merchandise has been received.
Refund or exchange amounts will be assessed restocking and handling charges a minimum of 10% and up to 25% of the merchandise valuation.

We are not responsible for any shipping charges paid to third parties. 

GIFT CERTIFICATES

We do offer Gift Certificates in any dollar amount. They can be sent via email or postal service, and have no expiration date.

To purchase a Gift Certificate, call toll free 866.629.0905 or email us at batonrouge@inessa.com.